FAQ
What is T22?
T22 is the only tracking device that uses easy to understand
landmarks to show it’s location. The location is determined by
GPS satellites and you use are regular GSM phone to send and
receive text messages from your T22. It is not a Navigation
device, but instead helps you keep your family, friends and
assets safe.
What is GPS?
The Global Positioning System, usually called GPS, is the only fully-functional satellite navigation system. A constellation of more than two dozen GPS satellites broadcasts precise timing signals by radio, allowing any GPS receiver to accurately determine its location (longitude, latitude, and altitude) in any weather, day or night, anywhere on Earth.
GPS has become a vital global utility, indispensable for modern navigation on land, sea, and air around the world, as well as an important tool for map-making and land surveying. GPS also provides an extremely precise time reference, required for telecommunications and some scientific research, including the study of earthquakes. GPS receivers can also gauge altitude and speed with a very high degree of accuracy.
What affects GPS accuracy?
Many factors affect how accurate your GPS is. The atmosphere, the ionosphere and the position of your receiver could all affect GPS accuracy. Any buildings, natural structures or heavy foliage that obstructs the GPS' view of the sky may decrease the position accuracy.
Does my T22 need a SIM card?
Yes, think of your T22 as another phone. You insert a SIM
card and that phone number is who you send your text messages
to.
What if I am outside GSM coverage area?
Your T22 will store up to 20 outgoing messages until it is
connected to the GSM network. Incoming messages to your T22
are stored in the GSM network.
What if I go inside a building and lose GPS signal?
Your T22 stores your location when you enter the building and
once outside and moving it will start updating your location
again. The same applies to tunnels.
Why is my T22 not responding?
- Check if the unit has power and not sleeping. You may see this with its green LED blinking. If this is your first use or the unit has been stored charge the battery for 3.5 hours
- If your T22 is installed then verify that GSM is working by calling the unit to see if you hear a ring tone.
- There may be no GSM coverage, so move the unit to a suitable location
- Verify that the PIN code was removed from the SIM
- Remove the PIN code from the SIM
- Verify you have the correct phone number
- Verify that the SIM is properly inserted
- Verify that the pre-paid SIM has credits (you can check that the SIM is ok by using it a mobile phone and sending a SMS)
- Verify the user has a high enough authority to send the command
- Verify that your phone number is correct in the user list. If not sure you can easily re-register yourself as the owner by sending OWNER,password to the unit
- Remove and re-insert the battery in the unit, or sendSMS the BOOT command via SMS.to your T22
How does the T22 security work?
There are 3 user levels in the system
- Owner - Can issue configuration commands and all below
- Friend - Can use the reporting of the system and Guest commands
- Guest - Can issue Find, Help and Status commands
The owner sets a password that can be used to re-register if your phone is lost.
What if I lose my phone?
You can re-register yourself as an owner by sending
OWNER,password to your T22.
What if I move to another country?
You can update the landmarks in your T22 for over 220 countries.
I am unable to get my first location for more than 5 minutes, what could be the problem?
- There should be no nearby tall buildings or houses.
- Antenna signal will not pass through metallic or magic type tint.
- Vehicle should not be moving when trying to get your first fix.
- Units should not be placed or covered behind metal objects.
- Acquiring your first location should take only 1 to 5 minutes with a good GPS signal in the area. Should the acquiring of signal take so long simply remove the unit battery and re-insert it again - this re-starts the search process.
How long does it take for the unit to get its position?
With ideal conditions 1 to 5 minutes the first time you use the
unit. The unit can re-establish its location in a few seconds.
How many landmarks can the system hold?
T22 can hold over 15,000 landmarks. Users can add hundreds of
their own landmarks.
How can I tell if new Landmarks or software is available for my T22?
There is an option in Manager to check your T22 for any new
releases for your T22
Why is my T22 not charging?
- Check that the battery is installed
- If first use or after a long period of storage, charge the battery for 3.5 hours. The power light will come on in 5-10 minutes
- Replace the battery. Like mobile phones a T22 battery will wear out after a few years
How long
does the battery last?
One day with constant usage and weeks with limited activity.
This is determined by how much time the unit is sleeping.
How do I take out the
battery from the T22?
Press and slide the
battery cover. Gently push the notch lock of the battery. Lift
the battery out.
How do the
sleep modes work?
T22 is designed only to use power when moving. T22 goes to sleep
one hour after a trip or 10 minutes after waking up. T22 uses
progressive sleep modes to save battery life. These modes are
configurable.
- The first mode shuts off the GPS and wakes up once an hour for 6 hours.
- The second mode shuts off the GPS and GSM and wakes up once an hour for 5 days.
- The third mode is like the second but wakes up once a day until the battery is depleted.
Can I
have more than one zone with my T22?
No, only one zone may be
active per user. If you add a new zone the existing one shall be
replaced. Each user can set their own zone, so the T22 can keep
track of 10 zones.
Can the
Trip Start report be turned off so that I still receive the Trip
End summary?
Yes, just
send the command set,tripstart,0 to your T22.
Is
Tramigo ISO certified?
Our T22 Manufacturing and Assembly is ISO certified, and copies
of the certificates are available upon request.
How do I
know the IMEI of my unit?
There are several ways:
- Send VERSION command to unit
- Take out the battery and check sticker on the unit
- Check the box of your T22 under the barcodes
How
accurate is TLD (Tramigo Landmark Data)?
Since every
landmark is selected and geo-referenced individually - Tramigo
does NOT use inaccurate and generalized third party data – the
position accuracy of our landmarks is extremely high (within 20
meters), much higher than general industry standard.
Why every
town or village does not have detailed point of Interest
landmarks?
Because of
memory size limitations of Tramigo T22 (15 000 landmarks
maximum), the size of every TLD is optimized in a way that Point
of Interest landmarks cover all capitals and major cities and as
many villages as possible.
How far
TLD landmarks are from each other (landmark density)?
Landmark
density varies from capitals and major cities (50 - 500 meters)
to rural areas where village density defines distance of
individual landmarks.
What
countries have TLD landmark coverage?
TLD landmarks are available for
every country, excluding Japan, South Korea and North Korea
(countries without 2G GSM network).
How TLD
landmarks are selected?
Landmarks
that are used for tracking purposes always include plenty of
intelligence in a way how local landmarks are selected. TLD does
not include all landmarks, only meaningful landmarks with local
significance for tracking usage. This guarantees best possible
user friendliness and functionality together with T22 features.
How often
Tramigo updates TLD landmarks?
Due to
dynamic and chancing nature of landmarks, Tramigo is committed
for continuous updating to secure best possible quality of every
TLD, and updates every TLD twice a year.
How I can
add my own landmarks into T22?
You can add
your own landmarks into TLD by using the “AddPlace” feature (See
T22 Manual).
How can I
give feedback about TLD landmarks?
You can mail feedback and suggestions to 
What is
Tramigo Manager?
TM is a PC
program that allows you to update the software and landmarks in
your T22 unit. You can also load pre-set configurations for the
various T22 install options. You download Tramigo Manager from http://www.tramigo.net/TramigoManager/tmanager.asp
I get
Invalid or expired key file why is that?
Your key
file may be outdated or expired. In Tramigo Manager select
Firmware Update Check to request a new key file or contact
TramigoSupport a new key file andbe ready to provide IMEI
of your unit.
What if
my T22 is not in GSM coverage and sends SMS message(s), what
will happen to these SMS Messages?
T22 can
store up to 20 SMS messages and will send at first opportunity
once GSM signal has been retrieved. Incoming SMS to your T22
are stored by the GSM operator.
How can
we check if T22 have credits on it if we are using a prepaid SIM?
Use the LB (LowBalance)
command if your credit reports are via SMS. T22 will forward to
you SMS message from the mobile number you have specified in the
LB command.
If I have
added multiple user locations but with the same name and issue
delete command, will it delete all those user added locations?
T22 will
only store one user location with the same name, so if you add
another landmark (using the AddPlace command) with the same
name, the first landmark is deleted.
How can
we change the text of the T22 reports?
Contact
support for assistance in creating a custom Language File (LF)
for your application.
If I have
periodic find for a time interval and my unit goes to sleep
mode, will it still send SMS message?
No. The unit
will stop the timer and will resume when the unit wakes up.
What is
M1 Move?
M1 Move is software for
your smart phone that provides menus for using your T22 and can
display the locations on your mobile.
See the user manual for system requirements and features. You can download M1 Move from http://www.tramigo.net/m1move.asp
Why
am I getting INVALID Command response from my T22?
For
M1 Move to work you must have T22 firmware 1.40 and later. You
can upgrade your T22 using Tramigo Manager
What
is M1 Fleet?
M1 Fleet is PC software that provides simple fleet management
and location display on a map. See the user manual for
system requirements and features. You can download M1
Fleet from http://www.tramigo.net/m1fleet.asp
I’m
getting a response from my T22 but I can’t see my location in
Web based maps!
Send the command Coord,on>Coord,dec to your T22 and send a Find command
again. Succeeding reports will now be shown on the map.
How
many vehicles can I add?
There is no
limit set to the number of vehicles you can add, however you
should limit the number of incoming SMS as the modem can only
handle between 10-20 concurrent SMS before it will bog down. If
setting automatic find reports, then space them out to reduce
load on the modem. Also used the distance find to reduce the
load when Tramigo’s are not moving.
Can
I use a phone as a modem?
Phones are not suitable as an SMS modem because they are hard to keep
running over long periods of time. Phone chargers are not
designed to be plugged in for weeks, so for M1 Fleet use the
Siemens modems we recommend. They will run for months without a
problem.
How
do I see the breadcrumb trail?
- Turn on periodic find, either time or distance
- Turn on trip reporting
- Gather trip and location reports
- Double click on a Trip report to see the trail on the map.
Why
does nothing display in What’s New?
Possible causes: You have no internet connection, or you replied
No when your firewall software asked to allow M1 Fleet to
connect to the internet. You may have an office firewall
blocking access.
Why
are my Maps not displaying?
Possible causes: No or slow internet connection. Web based maps
site blocked by administrator (firewall) – try searching for a new online map. Coordinates not in report – re-register T22 to
turn on coordinates.
I
deleted a Tramigo by mistake – what do I do?
Just re-add the Tramigo and your old reports will still be listed.
I
see SMS received but there are no reports to view?
M1 will only add a report if the phone numbers match.
Check that the phone number in the Tramigo Settings tab matches the phone
number of the incoming SMS.
It could also be SPAM SMS that the system received. To see the raw SMS in the database see the section in the User Manual on Exporting Data
